Cancellation & Transfer Policy

• All transfer requests must be submitted in writing and may be sent to your local The STEM Lab representative via email or mail.

• If the transfer is requested within 3 weeks before the program start date, a transfer fee of $25 per program per child will be charged to the customer. No transfers are provided for requests made on or after the program start date. Full tuition is forfeited.

• Registrations can be transferred only to available camps or programs during the same calendar year.

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• All refund requests and cancellations must be submitted in writing and may be sent to your local The STEM Lab representative via email or mail. In the case of a monthly subscription, the cancellation will apply to the month following the receipt of a written cancellation request.

• $50 per program per child (subject to the maximum paid value of the program) is a non-refundable deposit and will not be returned for any reason.

• For any registration (see exception for groups): A full refund less the non-refundable deposit will be provided until three weeks before the start of the program. After such time, tuition is forfeited and may be transferable to another program subject to the Transfer Policy.

• For group registrations: No refunds are provided; your registration may be transferable to another week subject to availability.

• Change Requests: Partial refund for reduced camp timing, like changing full day to half day or reducing extended camp timing or cancellation of extended camp timing, will be provided if change requests are made in writing up until three weeks before the start of the program. After such time, no refund, credit or transfer is provided.

• No Shows: No refund, credit or transfer is provided for a child who misses parts of the program or doesn’t come to the program for any reason.

• If unforeseen conditions including but not limited to extreme weather conditions, outages, acts of terrorism, government regulations, epidemics and other such circumstances outside of The STEM Lab control ("UNCONTROLLED CONDITIONS") cause The STEM Lab to shut down its program for any length of time, no tuition will be refunded, credited or transferred. A 100% refund is provided only if a program is canceled by The STEM Lab management for conditions that are not UNCONTROLLED CONDITIONS.

• There are no refunds for individual absences of any students for one or more sessions.

• There will be no refunds if a program participant is temporarily or permanently suspended or dismissed from a program due to a health condition or a failure to follow the code of conduct (see Code of Conduct above).